At a glance
- Window: 90 days from delivery for a faulty or dead-on-arrival part; 7 days from delivery to tell us you received the wrong part.
- Condition: faulty parts in any condition, including installed. Wrong parts unused, as they arrived.
- Return postage: paid by us. For most faulty parts we don't need the part back at all.
- Refund method: a full refund to the card you paid with (or a replacement, your choice). No restocking fee.
- Refund timing: processed within 2 working days of approving your claim; your bank usually shows it within 5-10 working days.
- Change of mind: not accepted on electrical components or pump parts.
90-day DOA guarantee
If a part arrives dead, fails on first power-up, or fails within 90 days of delivery, we'll either send you a replacement or refund the purchase in full. Your choice. No restocking fee. No shipping charge for the replacement.
To claim: email us with your order number, a photo of the part, and a one-line description of what happened. Usually we don't need the dead part returned. If we do, we pay the return postage.
Wrong part received
If we sent a different part from the one you ordered, tell us within 7 days of delivery. Send it back unused, as it arrived, and we'll send the right part at no cost, or refund in full if you prefer. We pay the return postage.
Refunds
Refunds go back to the card you paid with, in full. We process them within 2 working days of approving your claim (or of receiving the part, if we asked for it back). Your bank usually shows the refund within 5-10 working days.
Change of mind
We don't accept change-of-mind returns on electrical components or pump parts. If you're unsure of µF, voltage, or body code, please use the find-my-part finder or email us before ordering. We genuinely don't mind answering pre-purchase questions.
Mechanical seals, bearing kits and service kits
These are covered by the same terms as capacitors: the 90-day DOA guarantee and the wrong-part terms above apply to them, and change-of-mind returns aren't accepted on them either.
Consumer Guarantees Act 1993
Nothing on this page limits or excludes your statutory rights under the New Zealand Consumer Guarantees Act 1993 or the Fair Trading Act 1986. If a product fails to meet a consumer guarantee, you're entitled to repair, replacement, or refund under the Act, irrespective of any limits described above.