What you can expect
- 1–3 working days for the common sizes we hold in NZ stock — the product page labels these NZ stocked.
- Around 2 weeks for less common values.
- Tracked end-to-end via NZ Post or a domestic courier — one tracking link, right to your door.
- Tracking number emailed within 24 hours of placing your order.
- Rural addresses add 1–2 working days.
- Free shipping on orders over NZ$100. Otherwise a flat NZ$10.
- NZ GST included in the price — no surprise customs invoice.
- NZ-only. We don't ship overseas at the moment.
How quickly is my order processed?
Orders are dispatched within 24 hours, then tracked end-to-end via NZ Post or a domestic courier. 1–3 working days on the common sizes we hold in NZ stock, around 2 weeks on less common values. You'll get the tracking link within 24 hours of ordering.
How long does delivery take?
It depends on whether the part is already held in New Zealand. Lines we hold in NZ stock arrive in 1–3 working days; less common values take around 2 weeks. Every product page states which of the two applies to the exact option you've selected, before you buy. Rural addresses can add 1–2 working days. If you need a capacitor on the same day, your local appliance repair shop is the right call.
How do I tell if a part is in NZ stock before I order?
The shipping panel on each product page is stock-aware. If the option you've selected is held in NZ it shows "1–3 working days to your door" with an NZ stocked label; if it isn't, it shows "2 week shipping". The panel updates when you change terminal type, because stock is tracked per option, not per product. We hold NZ stock on the common CBB60 values most people actually need, so the majority of orders ship on the fast window.
Is the tracking number real?
Yes — it's a single end-to-end tracking link that updates through NZ Post or the domestic courier scans, right up to delivery. We email it within 24 hours of your order.
What if my tracking stalls?
Most parcels move smoothly, but occasionally a scan is missed or a parcel sits at a sorting hub for a few extra days. If your tracking shows no movement for more than 7 working days, email us with your order number and we'll chase the carrier.
What if my package never arrives?
Tracked delivery has a very high success rate, but the rare loss does happen. If your order is significantly overdue with no carrier scan, we'll either send a replacement or refund in full — your choice. Covered under our 90-day DOA guarantee.
What about NZ GST and customs?
Prices on this site include NZ GST at 15%. We're an NZ-registered business and collect GST at checkout, so there's nothing extra to pay on delivery — no surprise customs invoice.
Still stuck or need it faster? Email us — we read everything and reply within a working day. See Returns & guarantees for the 90-day DOA cover.